Business Name: The CarVet Automotive

Address: 20 Phoenix Business Park, Birmingham, B7 4NU

Email: info@carvet.co.uk

Phone: 0121 517 1471 

This Privacy Policy explains how The CarVet Automotive collects, uses, and protects your personal data when you visit our website or book services including Paint Protection Film (PPF), vinyl wrapping, and window tinting in Birmingham.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

⸻

1. Information We Collect

We may collect and process the following personal data:

•Name

•Contact details (phone number and email address)

•Vehicle details (make, model, registration)

•Booking and service information

•Website usage data (via cookies and analytics)

•Communication records (emails, messages, enquiries)

This information is only collected when voluntarily provided by you through:

•Contact forms

•Booking forms

•Phone enquiries

•Email correspondence

•Social media messages

⸻

2. How We Use Your Information

Your information is used to:

•Respond to enquiries

•Process bookings for PPF, vinyl wrapping, or window tinting

•Provide quotes and service updates

•Deliver customer support

•Improve our website and services

•Maintain internal records

•Meet legal and insurance obligations

We will never sell or rent your personal data to third parties.

⸻

3. Vehicle Information & Service Records

When booking with The CarVet Automotive, we may store details relating to:

•Vehicle condition

•Paintwork history (if disclosed)

•Service type (PPF, vinyl wrap, tint)

•Installation notes and warranty records

This allows us to provide accurate aftercare, warranty support, and future service recommendations.

⸻

4. Marketing Communications

We may contact you regarding:

•Your booking

•Service reminders

•Aftercare guidance

•Promotions (only if you opt in)

You can unsubscribe from marketing communications at any time by contacting us directly.

⸻

5. Data Storage & Security

We take appropriate security measures to protect your personal data from:

•Unauthorised access

•Loss

•Misuse

•Disclosure

Your data is stored securely and only retained for as long as necessary for business, legal, and warranty purposes.

⸻

6. Sharing Your Information

We only share your data when necessary, such as:

•Payment processors

•Booking systems

•Legal or insurance requirements

We do not share your personal information with unrelated third parties for marketing purposes.

⸻

7. Cookies & Website Tracking

Our website may use cookies to:

•Improve user experience

•Analyse website traffic

•Support website functionality

You can disable cookies through your browser settings at any time.

⸻

8. Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have the right to:

•Access your personal data

•Request correction of inaccurate data

•Request deletion of your data

•Restrict or object to processing

•Withdraw consent at any time

To exercise these rights, please contact us using the details above.

⸻

9. Service Disclaimer Integration (Vehicle Care & Preparation)

To provide the highest quality Paint Protection Film (PPF), vinyl wrapping, and window tinting services, The CarVet Automotive requires vehicles to be presented in a suitable condition.

Customers acknowledge that:

•Vehicles should be delivered in a clean condition prior to installation

•Additional preparation or decontamination may be required if the vehicle is heavily soiled, waxed, or contaminated

•This may affect installation time and could incur additional costs if extensive preparation is needed

If a vehicle has been repeatedly waxed or coated, it may require surface preparation before film or vinyl application to ensure proper adhesion.

⸻

10. Vinyl Wrap & Film Expectations (Customer Transparency)

Due to the handcrafted nature of vinyl wrapping and film installation:

•Minor imperfections may be visible on deep contours or complex body lines

•Some overlapping panels or joins may be necessary depending on vehicle design

•Perfect seamless installation cannot always be guaranteed on every surface

•Colour and finish may vary slightly from digital previews or samples

This is standard within the professional vehicle wrapping industry.

Customers are responsible for reviewing and approving any design choices, colours, or specifications before production or installation begins.

Once materials are ordered or custom work is approved, changes may incur additional costs.

⸻

11. Deposits, Custom Materials & Approvals

•Deposits are non-refundable as they secure booking time, workshop space, and material allocation

•Custom vinyl, PPF kits, or made-to-order materials cannot be returned once ordered

•Approval of booking, quote acceptance, or deposit payment confirms agreement to our service terms and disclaimers

⸻

12. Paintwork, Film Removal & Risk Notice

We thoroughly inspect vehicles before installation and removal of PPF or vinyl wrap.

However, customers acknowledge that:

•Paint lifting can occur on non-factory or previously repaired paintwork

•Areas with rust, poor paint, or damage may not allow film to adhere correctly

•Removal of film from compromised paint surfaces carries inherent risk

The CarVet Automotive cannot guarantee film performance on defective paint or rust-affected areas.

⸻

13. Installation, Storage & Vehicle Responsibility

While we are fully insured for workshop operations:

•Vehicles left on-site are stored at the owner’s discretion

•Overnight storage carries standard industry risk

•Customers should remove all valuables before leaving their vehicle

We treat every vehicle with professional care and respect at all times.

⸻

14. Professional Removal & Maintenance Advice

Customers should never attempt to remove PPF or vinyl wrap themselves.

Improper removal may result in:

•Adhesive residue

•Paint damage

•Film tearing

Professional removal is strongly recommended to minimise risk to the vehicle’s paintwork.

⸻

15. Updates to This Privacy Policy

The CarVet Automotive reserves the right to update this Privacy Policy to reflect:

•Legal changes

•Business updates

•Service improvements

The latest version will always be published on our website.